TECHNICALLYRETRO

Shipping & Delivery

Do you offer free shipping?

Yes! We offer free standard delivery on all orders over £30 to UK addresses. Orders under £30 incur a £4.99 shipping fee.

How long does delivery take?

Standard delivery takes 2-3 business days within the UK. Express delivery (next day) is available for £9.99.

Do you ship internationally?

Currently, we only ship within the United Kingdom. International shipping will be available soon.

Products & Authenticity

Are all your games authentic?

Absolutely! Every game is verified for authenticity. We have strict quality control processes and never sell reproductions without clear labeling.

What condition ratings do you use?

Excellent: Boxed with manual, no tears or rips
Good: Boxed with manual, box and manual may have some light damage
Acceptable: Either boxed with no manual, poor condition box, or no manual

Do consoles come with cables and controllers?

Basic console listings include the console only. Our bundles include cables, controllers, and games as specified. Check individual product descriptions for what's included.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be in original condition with all packaging. See our Returns Policy for full details.

Can I return opened games?

Opened games can only be returned if they're defective or not as described. Unopened games in original packaging can be returned within 30 days.

Who pays for return shipping?

We provide free return shipping for defective items or our errors. Customer pays return shipping for change of mind returns.

Payment & Pricing

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal.

Are prices in GBP?

Yes, all prices are in British Pounds (£) and include VAT where applicable.

Do you offer payment plans?

Currently, we require full payment at checkout. We're exploring installment options for high-value items.

Technical Support

What if my console doesn't work?

All consoles come with a 90-day functionality warranty. Contact us immediately if you experience issues, and we'll arrange repair or replacement.

Do you offer repair services?

We provide warranty repairs for items purchased from us. For general repair services, contact us to discuss your specific needs.

Can you help with compatibility questions?

Absolutely! Our team knows retro gaming inside and out. Contact us with any compatibility or technical questions.

Account & Orders

Do I need an account to shop?

You can browse and add items to your cart without an account, but you'll need to create one to complete checkout.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can also check your order status in your account.

Can I modify my order after placing it?

Contact us immediately if you need to modify an order. We can make changes if the order hasn't been processed yet.

Loyalty & Rewards

Do you have a loyalty program?

Yes! You earn loyalty points equal to 1% of your order total on every purchase. Points can be used for future discounts.

How do I redeem loyalty points?

Points are automatically applied at checkout when you're logged in to your account. 1000 points = £10 discount.