TECHNICALLYRETRO
Returns & Refund Policy
Your satisfaction is our priority
30-Day Return Policy
We offer a 30-day return policy from the date of delivery. Items must be in their original condition with all original packaging, manuals, and accessories included.
What You Can Return:
- Unopened games and accessories in original packaging
- Consoles that are not as described
- Defective items (subject to inspection)
- Items damaged during shipping
Non-Returnable Items
Certain items cannot be returned for hygiene and authenticity reasons:
- Opened game cartridges or discs (unless defective)
- Custom or modified consoles
- Items damaged by misuse
- Items without original packaging
- Digital downloads or codes (once redeemed)
Free Return Shipping
We provide free return shipping labels for:
- Defective or damaged items
- Items not as described
- Wrong items shipped
Customer pays return shipping for:
- Change of mind returns
- Compatibility issues not disclosed in description
How to Start a Return
Contact Us
Email us at returns@technicallyretro.com with your order number and reason for return.
Get Authorization
We'll provide a Return Merchandise Authorization (RMA) number within 24 hours.
Pack & Ship
Package the item securely with the RMA number clearly marked and ship using our provided label.
Get Refunded
Once we receive and inspect the item, your refund will be processed within 3-5 business days.
Refund Processing
Refund Timeline:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfer: 5-7 business days
Refund Amount:
- Full purchase price for defective/wrong items
- Purchase price minus return shipping for other returns
- Original shipping costs are non-refundable (unless our error)
Exchanges
We're happy to exchange items for size, color, or model differences:
- Contact us before returning to arrange an exchange
- Price differences will be charged or refunded accordingly
- Exchanges subject to availability
- Free exchange shipping for our errors
Warranty & Repairs
Console Warranty:
- 90-day functionality warranty on all consoles
- Free repair or replacement for manufacturing defects
- Does not cover wear from normal use or accidental damage
Game Warranty:
- 30-day warranty against playability issues
- Free replacement for unplayable games
- Covers manufacturing defects only
Customer Support
Our customer service team is here to help with any return questions:
Email Support
returns@technicallyretro.com
Response within 24 hours
Phone Support
+44 (0)20 7946 0958
Mon-Fri: 9AM-6PM GMT
Live Chat
Available on website
Mon-Fri: 9AM-6PM GMT
Our Promise
At Double Jump Retro Gaming, we're passionate about retro gaming and committed to your satisfaction. If you're not completely happy with your purchase, we'll work with you to make it right.